Full Time ICT Support Engineer
Location: Armidale NSW
Salary Guide: $75,000 – $85,000 + Superannuation, depending on experience and capability.
Applications Close: 16th March 2026
About the Position
New England Business Technology is seeking an ICT Support Engineer who can commence immediately and demonstrate proven technical aptitude, systems thinking, and problem-solving ability. The role requires a high level of technical capability and responsibility, including contributing to system design, improvement, and long-term client outcomes.
The successful applicant will report directly to the principals and play an active role in supporting a wide range of commercial clients. This is a hands-on role in a fast-paced managed services environment where initiative, accountability, and technical capability are highly valued.
This role involves analysing, maintaining, and improving client IT systems and infrastructure. In addition to resolving technical issues, you will be responsible for identifying root causes, recommending system improvements, and contributing to the stability, performance, and security of client environments. You will be expected to take ownership of technical outcomes and contribute to both operational support and ongoing system improvement.
Key Responsibilities
- Analyse, diagnose, and resolve technical issues across desktops, servers, networks, and cloud environments
- Provide end-to-end support across Microsoft 365, Active Directory, Azure AD (Entra ID), and endpoint management platforms
- Support, maintain, and troubleshoot client infrastructure including networking, firewalls, VPNs, backup systems, and security controls
- Monitor system performance, identify risks or recurring issues, and implement or recommend corrective actions
- Assist in the design, deployment, and continuous improvement of client IT environments
- Perform user onboarding and offboarding, device provisioning, and system configuration in line with best practices
- Maintain accurate and detailed technical documentation, including procedures, system configurations, and client environments
- Provide clear communication and technical guidance to end users and stakeholders
- Manage and prioritise multiple support requests while maintaining SLA expectations
- Participate in system upgrades, migrations, and project-based technical work
- Contribute to improving internal processes, documentation standards, and service delivery practices
- Ensure systems are maintained in line with security, compliance, and operational standards
Position Criteria
- Demonstrated ability to analyse, diagnose, and resolve complex technical issues across systems and infrastructure
- Ability to work independently and as part of a team
- Strong communication skills (verbal, written, and phone-based)
- High attention to detail and organisational ability
- Ability to remain calm under pressure and manage competing priorities
- Strong accountability and follow-through
- A genuine desire to grow and develop professionally
- Initiative and creative thinking
- Bachelor’s degree in Information Technology or related field, or equivalent industry experience with relevant certifications.
- Experience using remote support tools and ticketing systems
- Experience in a managed services environment
- Accurate documentation and record-keeping skills
- Clean and organised work habits
- Experience contributing to system improvements, migrations, or infrastructure projects
- Relevant experience in IT support or systems/infrastructure environments
- IT certifications or formal coursework (Diploma, Cert IV, etc.)
- Current driver’s licence and own transport
Remuneration
Remuneration will be between $75,000 – $85,000 + Superannuation, depending on experience and capability.
Performance-based bonuses are available for meeting agreed Key Performance Indicators (KPIs).
We are seeking someone who can contribute meaningfully from day one, with salary reflecting independence, reliability, problem-solving ability, and measurable performance outcomes.
How to Apply
Please email your resume and cover letter to work@nebt.com.au
In your cover letter, outline:
- Your technical experience and capability
- How you meet the position criteria
- Why you would like to work with New England Business Technology
