Position: Full Time Trainee (Jr or Sn) IT Technician
Location: Armidale
Salary Guide: 21k-42k depending on age and experience
Application Process: Email resume and cover letter to work@nebt.com.au

About New England Business Technology

At New England Business Technology, we take the time to understand our client’s business needs and the way in which they operate so we can design and deliver intelligent IT and communication solutions that help them minimise risk, meet their compliance needs, and improve productivity so you they do business better.

Technology is only as good as the people using it. We work with our client’s staff so we can understand how they work, identify IT and communication solutions that can help them to work more efficiently and then guide them through the process.

We also pride ourselves on being problem solvers. We don’t just fix things. We also identify problems, offer solutions, and indicate ways you our clients can improve productivity in their business.

Most businesses cannot afford significant downtime or a loss of critical data. Our ongoing support, backup solutions and business continuity plans will keep our client’s business up and running when they need it most.

With our return-on-investment mindset, we work with our clients to ensure they are getting the best possible value on their IT and communication solutions.

ABOUT THE POSITION

Exciting opportunity with a growing company. Reporting direct to the principals, you will consistently develop your IT skills to provide IT support for a wide range of clients. The position is a full time 2-year traineeship both working on support and in sales, with the potential transition into a senior end point management position.

Duties and Responsibilities
  1. Supplying onsite and remote support to end users, per Service Level Agreements (SLA)
  2. General customer service, on the phone, in store, and onsite
  3. Installing, configuring, and maintaining IT software and systems
  4. Repair and upgrade computer hardware and software
  5. Backup and data archiving procedures
  6. Identify and suggest improvements on procedures
  7. Meet weekly with key performance indicators and deadlines
  8. Participate in ongoing training and development to ensure skills and knowledge to achieve desired objectives of the position.
  9. In store sales to both commercial and residential customers
  10. Manage client end points and backup/continuity management
  11. Direct manage client relationships as an account manager
  12. Other duties, appropriate to the skills of the employee, as required by the business

POSITION CRITERIA

Essential:
  1. A passion and commitment to delivering exceptional customer service
  2. Excellent communication skills (one on one, over the phone and written), organisational skills and a strong work ethic
  3. Ability to communicate with clients at their level of understanding
  4. Ability to follow through
  5. Ability to be responsive, remain calm under pressure and highly adaptable to changing work demands and take accountability for the completion of tasks within agreed deadlines
  6. Prominent levels of attention to detail
  7. A willingness to constantly improve, learn and share knowledge
  8. The ability to work independently or part of a team
  9. You enjoy thinking creatively to solve problems
  10. Able and willing to take initiative
Highly Desirable:
  1. Tech savvy with a passion for all things IT
  2. Enjoy problem-solving, with highly developed trouble shooting skills
  3. Utilising remote support and ticketing systems to maximum efficiency
  4. Accurate data entry skills and the ability to thoroughly document work performed
  5. Ability to maintain and work in a clean environment
Desirable:
  1. Prior experience in providing IT support
  2. Experience in a managed services environment
  3. Degree or Diploma in IT or equivalent certifications are nice, but not needed.
  4. A valid driver’s license and own transport

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